Error Message: "Update server is not supplying information, or the connection to update server is blocked." When the warning appears, "Update server is not supplying information, or the connection to update server is blocked.The security program would block the download or corrupt the LockDown Browser installer.
Security software or an "anti-malware" program with very high settings might falsely detect LockDown Browsers as malware such as a virus, Trojan or parasite.
This code is specific to Emory and is the only version of Respondus that will work with Emory's Canvas instance. Be sure that you have downloaded Respondus Lockdown Browser from the link above that has the code, "id=947241074" at the end of it.
Clicking too soon has been reported as a potential cause of issues Give the browser a few seconds to fully load the exam before clicking 'Take the Quiz'.Loss of internet connectivity > send teacher a message and try to reconnect and resume exam.Anti-Virus software conflicts > turn off the anti-virus program.Firewall conflicts > turn off the firewall.
Most Respondus problems are due to one of the following:.